July 2018 Tips - ConnectWise Control for Remote Support

ConnectWise Control for Remote Support

Throughout the 2018 calendar year, we will be transitioning to a new remote assistance suite called ConnectWise Control. This new software will provide our help desk technicians with additional tools and resources allowing us to better serve our customers.

A link for ConnectWise Control can be found under the "Training and Support" section of our In-SynchRMS website ( https://www.in-synchrms.com/training-and-support ).

Or by typing "https://insynch.screenconnect.com/" (*Note* - no hyphen "-") into your web browser.

Tips:

Users can bookmark this website or even create a desktop shortcut to the "https://insynch.screenconnect.com/" page.

After calling the normal help desk number (1-800-243-6540 x 1), a technician will provide you with a code to join a remote session.

If prompted, select a "Save" location.

Follow the instructions on the web page for starting and launching the session.