Training and Support
In-Synch RMS Training
Our training program was developed by In-Synch Systems' Director of Field Operations, Joe Johnston. The program is proven to show even computer novices how In-Synch RMS can make their jobs easier. Moreover, each trainee receives access to an online manual that he or she can rely on for step-by-step operating instructions. Agencies also have the ability to take part in live and recorded training events, user-group meetings, conferences, and various other training-related activities.
24/7 Help Desk Support
Our customers receive 24/7 assistance from technicians who are consistently rated as excellent by customer satisfaction surveys. Customers receive support via an 800 telephone number and their computer screens using our remote assistance program that enables real-time communication*. We also provide ongoing training to keep customers current with improvements to our software.
*Note: Our "HelpMeNow!" remote assistance software has become end-of-life. We have transitioned to a new remote assistance suite called ConnectWise Control. This new software will provide our helpdesk technicians with additional tools and resources allowing us to better serve our customers. The unsupported "HelpMeNow" software can still be found here.
Training in State Reporting
In-Synch Systems offers comprehensive training in crime reporting requirements of states as well as instruction in the proper use of In-Synch RMS to complete these tasks. Training includes instruction on both the UCR and NIBRS reporting systems.