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June 2023 Tips - Confidential Informants

A top secret stamp on a file folder

According to the Confidential Informant Guidelines, a confidential informant or "CI" is "any individual who provides useful and credible information to a Justice Law Enforcement Agency regarding felonious criminal activities and from whom the agency expects or intends to obtain additional useful and credible information regarding such activities in the future. Since the inception of the FBI in 1908, informants have played major roles in investigating and prosecuting a wide variety of federal crimes. Informants have become integral to the success of many investigations.

Confidential Informant Management

The CI Management Module is used to create and manage confidential informants. Once created, these Informants can be listed as contacts in calls and cases while only displaying their Informant number in the reports. CI Management is a security-controlled module granted or denied to personnel based on an agency's needs.

In-Synch RMs Case Contacts window illustrating an infomrant record

Informant "Numbers" can be automatically generated by the software or manually entered by an end-user. The Confidential Informant Management module includes the informant's contact information, registrations (sex, arson, drug, parole, probation, etc.), current cases/charges related to the informant, cases where the informant provided information (including payments), and external links (documents, scans, audio, video, etc.).

In-Synch RMS Confidential Informant Window

For more information on the CI Management Module or other Modules in the In-Synch Systems Software, please visit

Users can obtain Online Manual credentials by calling our help desk at 1-800-243-6540 Ext:1


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