July 2018 Tips - ConnectWise Control for Remote Support


ConnectWise Control for Remote Support

Throughout the 2018 calendar year, we will be transitioning to a new remote assistance suite called ConnectWise Control. This new software will provide our help desk technicians with additional tools and resources allowing us to better serve our customers.

A link for ConnectWise Control can be found under the "Training and Support" section of our In-SynchRMS website ( https://www.in-synchrms.com/training-and-support ).

Or by typing "https://insynch.screenconnect.com/" (*Note* - no hyphen "-") into your web browser.

Tips:

Users can bookmark this website or even create a desktop shortcut to the "https://insynch.screenconnect.com/" page.

After calling the normal help desk number (1-800-243-6540 x 1), a technician will provide you with a code to join a remote session.

If prompted, select a "Save" location.

Follow the instructions on the web page for starting and launching the session.

#tips

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In-Synch Systems
508 S Main St, Suite 101 
Zelienople, PA 16063
Main:  1-800-243-6540
Fax:  724-452-8922