Call Approvals In-Synch RMS allows for the approval (and unapproval) of calls-for-service through the Call Log Module. By default, members of the "Administrators" security group have the call approval right. The "APPROVECALLS" right can also be granted or denied on a security group or individual user basis. The steps below outline the approval process. 1. To approve a call, highlight the call in the Call Log grid (A) and then select the “Approve” option from the Actions dr