September 2019 Tips - Call Approvals

Call Approvals In-Synch RMS allows for the approval (and unapproval) of calls-for-service through the Call Log Module. By default, members of the "Administrators" security group have the call approval right. The "APPROVECALLS" right can also be granted or denied on a security group or individual user basis. The steps below outline the approval process. 1. To approve a call, highlight the call in the Call Log grid (A) and then select the “Approve” option from the Actions drop-down list (B). 2. The call will then become locked for users without the “APPROVECALLS” right, and the “Approved” checkbox will be marked in the Call Log grid. 3. If a user without the “APPROVECALLS” right attempts to

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