ConnectWise Control for Remote Support Throughout the 2018 calendar year, we will be transitioning to a new remote assistance suite called ConnectWise Control. This new software will provide our help desk technicians with additional tools and resources allowing us to better serve our customers. A link for ConnectWise Control can be found under the "Training and Support" section of our In-SynchRMS website ( https://www.in-synchrms.com/training-and-support ). Or by typing "https://insynch.screenconnect.com/" (*Note* - no hyphen "-") into your web browser. Tips: Users can bookmark this website or even create a desktop shortcut to the "https://insynch.screenconnect.com/" page. After calling the
Adding Address/Location Zones The address/location "Zone" field is an Administrator controlled pick list found within the Address Management module. The terminology and items found in this list can customized on a per-agency basis. The steps below illustrate how to add a new item(s) to this pick list. 1. From the main RMS toolbar, select the "Address Module". 2. On the Address Management window, select the blue hyperlink for "Zone". 3. From the Zone Picklist window, select the "Add" button. 4. Enter the new zone into the "Search/Add ID:" field (A) and then select the "Save" button (B). Tips: Repeat steps 3-4 for any additional zones. 5. The new zone(s) will be added to the pick list (A
