May 2018 Tips - Adding a New Call Type

Adding a New Call Type In-Synch RMS comes pre-loaded with a list of common call types. However, agencies have to ability to customize this list at any time. Adding a new call type is a function reserved for members of the "Administrators" security group. The steps below detail how a new call type can be added to the RMS. 1. Select the "Call" module from the main RMS toolbar. 2. From the Call Log grid, select the "Add" button to start a new call-for-service. 3. Select the blue hyperlink for "Call Type". 4. From the Call Type Management window, select the "Add" button. 5. In the Call Type field, enter the new call type text (A) and then select the "Choose" button (B). Tips: Follow step

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In-Synch Systems
508 S Main St, Suite 101 
Zelienople, PA 16063
Main:  1-800-243-6540
Fax:  724-452-8922
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