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RMS Supervisor Training Course
Wed, Jun 05
|This is a Webinar Training Course
This ninety (90) minute course introduces the basic functionality and workflow of the RMS for Supervisors.
Registration is Closed
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Time & Location
Jun 05, 2019, 1:00 PM – 2:30 PM EDT
This is a Webinar Training Course
About the event
Attendees should expect to complete the course with an understanding in the following topics:
- Call Approval
- Admin Review Workflow
- Case Assignment Approval/Rejection
- Assigning a Case Follow Up
- Assigning a New Reporting Officer
- Case Tags/Case Labels
- Case Dispositions
- Archive Management
- Admin Reports
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