Taking the pain out of
At In-Synch Systems, we understand the challenges that can arise with changing records management vendors. Whether your agency is large or small, our customer service team is here to guide you through the entire process. Our seasoned staff is committed to not only providing quality products and services but to building a lasting relationship with each and every valued customer. Explore our four-step philosophy below:
Training the right way
Training the Right Way
At In-Synch, we realize the importance of customer training and focus our efforts on making sure that each attendee will understand the basic use of our system. We offer both on-site training classes and webinar training sessions and we provide comprehensive training manuals for all new customers. We also ensure that all trainees have direct contact information for their trainer so that any questions or issues that arise after training can be addressed. Whether it’s basic, administrative, or refresh training, In-Synch Systems provides the tools and services your agency needs to be successful.
Each implementation is assigned a project manager who oversees the project timeline and milestones from contracts to go-live. With agency input, our technicians pre-load your database with all personnel information, login credentials, local crime codes and ordinances, magistrates, courts, and property room locations. In-Synch Systems’ deployment team will install and configure all project hardware and software. Our goal is to minimize challenges and create a software environment that your agency can utilize immediately.
SUPPORT YOU CAN COUNT ON
Support You Can Count On
Our services don’t stop after your implementation has been completed. We strive to provide the best customer service in the industry. We offer a 24/7 help desk that is “Always Working For You”. Our customers consistently rave about our U.S. based help desk.
“We very pleased with In-Synch RMS and the technical support that we receive. I recommend that any police agency seeking a new records management system consider it.”
The law enforcement software field is ever-changing. In-Synch Systems provides continuing education in the form of monthly tips, newsletters, training videos, online manuals, and user group meetings so our customers are always up to date with the latest developments.